Track Orders and Shipping Policy

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Thank You for Shopping at Herbal Goodness

At Herbal Goodness, we strive to ensure a smooth and reliable shipping experience for all our customers. Below, you’ll find details about our shipping process, delivery times, and other important information.

Shipping Locations 

United States Shipping Policy
We currently offer free shipping on orders above $150 exclusively to customers within the Continental United States. Unfortunately, we cannot offer free shipping to addresses outside the United States now. Allow 5-12 business days for U.S. orders from the date of purchase for your package to arrive. 

Canada Shipping Policy
We ship directly to Canada.  For Canadian orders shipping starts at $8.99 and increases depending on weight and volume. Shipping costs are calculated based on the shipping method selected, destination, and the total weight of the package. Exact shipping charges will be displayed during checkout.  Allow 6 - 14 days for delivery of Canadian orders, from date of purchase, for  package to arrive.

International Shipping
We ship to the United Kingdom and several other international destinations. Allow 3 - 6 weeks for international orders. International shipping charges are determined by the shipping services, including USPS, DHL, and FedEx charges. We do not offer free international shipping.

Additionally, because we are unable to track international shipping beyond the US borders, we are not responsible for lost or undelivered international packages and will not issue refunds or replacements. 

Customs and Duty Charges for International Orders
Herbal Goodness will not be held responsible for additional customs and duty charges incurred for international orders, and cannot supplement or refund based on any of these charges. Every country has its own duties, charges, and import procedures. If you are unsure about our shipping policy to your country, please contact us.

Shipping Cost

Shipping costs are calculated based on the shipping method selected, destination, and the total weight of the package. Exact shipping charges will be displayed during checkout.

Processing Time 

Processing begins once your order is placed. Typically, it takes 1-2 business days to process your order. Larger purchases and freight shipments may require additional processing time. Once processed, your order will be shipped.

Estimated Delivery Time & Order Cut-off Time

• Order Handling Time: 1-2 business days (Monday to Friday)

• Transit Time for US orders: 4-10 business days (Monday to Friday)  |  Transit Time for Canadian orders: 6-14 business days (Monday to Friday)  |  Transit Time for International orders: 3 - 6 weeks (Monday to Friday) 

• Order Cut-off Time for Orders to ship on same day: 1:00 PM (CST) Central Standard Time

Shipping Carriers 

Our shipping is facilitated by trusted carriers such as USPS first class and priority, UPS, Fedex and DHL,  for all of our shipping. All packages ship from our warehouse in McKinney, Texas.

Shipment confirmation & Order tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 - 48 hours.

Changing Your Address 

Once your order is in transit, we cannot change the delivery address. If you need to modify your delivery details, please contact us within 12 hours of placing your order at support@herbalgoodnessco.com. We usually process and dispatch orders within 1 hour to 1 business day.

Cancellations 

If you wish to cancel your order before dispatch, we can accommodate your request. However, if your order has already been shipped, please refer to our refund policy.

Unexpected Delays 

If your package takes longer than the stated delivery timeframe, please contact us, and we will assist you in resolving the issue.

Damaged Parcels

• If your parcel arrives damaged, please reject the package and inform our customer service.

• If the parcel was delivered while you were away and is damaged, contact our customer service for further assistance.

• We will arrange for a replacement free of charge in case of a valid claim with photo or video evidence.

Back Orders
If an item you ordered is on back order we will refund the back ordered items and ship out the rest of your order. If you would like to wait for back ordered items, your entire shipment may be delayed.

For further inquiries, please contact us

 Shipping & Delivery